| |
March 3, 2009
Though this letter is coming to you later than I had hoped, it is no less sincere in its intent and content in conveying our utmost delight and appreciation for all you and your crews did in getting our beautiful pool installed. The timeliness of the project, adhering to the estimated timetables, your constant availability and presence, the professionalism of the crews - from the rough-in to the tile work to the pavers for the decking, to the aluminum cage, all was as promised; professional and correct. We especially appreciate the extra time given to the decision to blend the pool decking with our existing concrete porch. The outcome is beautiful and ties in brilliantly with the house.
The pool adds a whole new dimension to our home and we receive very gracious comments from all our guests as to the look, finish and beauty of the pool. If the American dream is to own a home, in Florida it is to own a home with a pool. We are very pleased that our home has a pool from Pool Design Concepts.
Many thanks, Phil, and all the best.
Raymond C. Brassard
Deirdre L. Smith
North Port, FL
November 23, 2009
Phil,
We wanted to again say, "Thank you" for the outstanding attention and superior service shown to us by Pool Design Concepts. The issue we experienced with our pool light leaking and becoming inoperable was handled promptly and extremely professionally and we are both impressed and grateful for the service. We are happy to report all seems in order and the light is working perfectly again. At just over a year old, our pool has perhaps begun to age gracefully but, looking at it, we feel it looks just as good today as it did when first finished.
We are very pleased with our pool from Pool Design Concepts. It adds a whole new dimension to our home and we love showing off the look, finish and beauty of the pool to all our guests-now, with our new light, we can enjoy it at night again as well! Many thanks for all your help Phil, and best of the Seasons to you and yours!
Sincerely,
Raymond and Deirdre Brassard
Dear Phil,
Michael and I would like to thank "the team" at Pool Design Concepts for the professionalism, outstanding workmanship, attention to detail and always patient and courteous attitude exhibited during our pool and lanai renovation.
From our first meeting with you, throughout the entire process, every question, every concern was promptly and satisfactorily addressed.
Initially, we entertained four bids. When we met with you, I felt you really listened to my "wants and needs". You understood perfectly the vision I had and your suggestions and knowledge of pool and spa design enhanced that vision. The end result was an inviting outdoor living space where we will entertain for years to come. I got exactly what I wanted.
We have renovated three houses and worked with many contractors over the years. I can honestly say this was the best experience; everything went smoothly, as promised, and with no suprise additional costs. It started out as a "honeymoon" and stayed that way through the entire project.
You were not the lowest bid, but my intuition and the confidence and trust you inspired from our first meeting made you the right choice. I always joked with you that I paid a "premium" for you, but believe me, it was well worth it.
Thanks to Tom for his hard work and oversight throughout the project. Thanks to David for his hard work, cheerful manner and willingness to "keep the customer happy" and thanks to Judy for her valuable design advice.
Your team's efforts helped make our "resale house" become "Our Home"
Many, Many, Thanks;
Kathleen Purcell Gada
Sarasota, FL
|
